Reference

Terms & Conditions That Govern Your Account

These terms set out the rules that apply when you open an account and use 7sensi, including how deposits via UPI, Paytm, and PhonePe are processed, how withdrawals…

Account Eligibility RulesUPI, Paytm, PhonePe CoveredWithdrawal Verification StepsIndia-Applicable JurisdictionFull Agreement On Registration
7sensi Terms & Conditions That Govern Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in this agreement is unclear, or if you need to raise a formal query about how a term has been applied to your account, our support team is available…

Live Chat Start a live chat session directly from your account dashboard. Our agents can clarify any clause in these terms, walk you through a dispute, or escalate your case to a compliance officer if needed.
Email Support Send a detailed query to our support address and receive a written response within 24 hours. Email is the preferred channel for formal term-related requests that require a documented record.
Help Desk Submit a ticket through the help desk portal for account-specific questions about how these terms apply to your transaction history, withdrawal status, or account standing.
HOW WE UPHOLD THESE TERMS

Security, Data and Account Protections Under This Agreement

These terms are not just a document — they define the operational standards we hold ourselves to on your behalf.

Account Security Practices

We use encrypted connections and two-factor authentication options to protect account access. If unusual login activity is detected, we flag the session and may temporarily suspend access pending your confirmation via registered contact details.

Data Handling Standards

Personal data collected during registration — including name, contact number, and payment method details for UPI or Paytm — is stored securely and used only for account operation, verification, and legal compliance as described in these terms.

Cookie and Session Policy

We use session cookies to maintain your logged-in state and preference cookies to remember your lobby settings. You can manage cookie preferences from your browser, though disabling certain cookies may affect how the platform functions.

Transaction Record Retention

All deposit and withdrawal records — whether processed through UPI, Paytm, or PhonePe — are retained for a minimum period as required by applicable Indian financial regulations. You can request a statement of your transaction history at any time.

Right to Request Changes

You may request a correction to your account data at any time by contacting support with valid identification. We aim to process verified data-change requests within five business days and confirm the update in writing.

Compliance Contact Point

For formal complaints about how these terms have been applied, our compliance team handles escalations separately from general support. Submit a written complaint through email and we will acknowledge it within 48 hours with a reference number.

Common Questions About the 7sensi Account Agreement

These answers address the most frequent queries we receive about how these terms work in practice — from account eligibility and payment rules to how disputes are handled and what happens if the terms change.

Yes. Every payment method available on the platform — including UPI, Paytm, and PhonePe — is governed by these terms. Specific processing timelines and limits for each method are detailed in the payments section of the full agreement.

If we update these terms and you do not wish to accept the changes, you may close your account before continuing to use the platform. Continued use after the effective date of any update constitutes acceptance of the revised agreement.

Access depends entirely on your local law. Where local law does not permit such activity, you may not use the platform. It is your responsibility to verify your legal eligibility before opening or continuing to use an account.

Submit your dispute in writing via email or the help desk portal. Include your account reference and the specific clause you believe was applied incorrectly. Our compliance team will acknowledge your submission within 48 hours.

Transaction records and personal data are retained for the minimum period required under applicable Indian financial and data regulations. You may request a copy of your records or ask about the retention period applicable to your account via support.

You can request correction of inaccurate personal data at any time by contacting support with valid identification. We process verified correction requests within five business days and send written confirmation once the update is complete.

Yes. This document, together with the privacy policy and any specific promotional terms you have accepted, forms the complete agreement. No verbal assurances or informal communications override what is written here.